Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc

Day Shift Wednesday Saturday, 6 00 AM to 4 30 PM (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizi

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go getter attitude, possess great communication skills, and h

The Field Service Technician III will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go getter attitude, possess great communication skills, a

The Field Service Technician IV will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go getter attitude, possess great communication skills, an

POSITION OVERVIEW dormakaba is seeking an Advanced System Technician III to join our team! The Advanced System Technician III will work closely with the Product Management and Engineering teams and be responsible for supporting and handling customer service escalations (level 2). This role will provide support to the critical functional groups of dormakaba which are Engin

POSITION OVERVIEW dormakaba is hiring a Field Service Technician to work remotely in the Las Vegas area. The Field Service Technician is responsible for supervising and performing field service installations, startups, repairs and maintenance of custom electronic locks and computer systems. The Field Service Technician will gather requirements, supervise projects and keep

Supports the Public Enrollment into a US Government Program. Answers phone calls from Applicants that have questions on the process of using a website to Enroll. Follow all necessary procedures and processes to ensure our team provides excellent customer support for our callers. Follow pre built scripts to help customers with their questions. Resolves problems or contacts

This position has primary responsibility to support the various SICK Services and Products throughout North America. RESPONSIBILITIES Provide amazing customer service by effectively managing customer expectations. Support the various Services Organization programs. Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construc

The ERP Administrator at AES plays a pivotal role in supporting ERP system users and collaborating with ERP Product Owners to enhance tools that cater to operational needs across various locations. Responsibilities include providing day to day support to employees, analyzing, and implementing functional improvements, conducting training sessions, and ensuring the smooth o

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio a global house of brands committed to stretching what's possible. Coach is a leading desi

Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies. Schedules and coordinates customer desk side support

Perform on site repairs, part replacements, and adjustments to restore beverage fountains, coolers, and vending equipment to optimal functionality Diagnose multiple types of complex equipment ( e.g., B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine, Coolers and Vending) to determine work, parts, and materials needed and

Providing technical support in the form of troubleshooting either by phone or on site Supplying parts information in the form of suggested stocking guides Providing warranty support; evaluating and validating claims, discussing issues with the Product Company, and submitting service reports to support claims Leading training for distributors and customers on all relevant

Who Are We? Groundswell is a premier technology integrator resolutely committed to solving the most complex challenges facing federal agencies today. Our name, Groundswell, represents our commitment to be an unstoppable, seismic change in government. Ours is a small company culture with big company reach and results . Are you ready to be audacious, be bold and drive chang