PRIMARY PURPOSE:

Reporting directly to the Vice President of Infrastructure, we are seeking a data-driven and security-conscious Director of Monitoring and Observability (M&O) to champion a best-in-class M&O strategy across our technology, digital, and data platforms. In this critical leadership role, you will be instrumental in establishing a comprehensive M&O practice that prioritizes visibility, proactive issue identification, performance optimization, and robust observability across our technology landscape.

• Lead the development and implementation of a centralized M&O strategy aligned with clearly defined Service Level Objectives (SLOs) for all platforms.
• Oversee the selection, implementation, and management of a best-of-breed M&O toolset encompassing Metrics, Logs, and Trace (MELT) collections, analysis, and visualizations. This may include tools like Prometheus, Grafana, OpenTelemetry, and other solutions.
• Design and deploy a robust monitoring framework that leverages KPIs, leverages open standards like Prometheus and OpenTelemetry, and incorporates automated data collection, aggregation, and analysis for efficient and actionable insights.
• Foster a data-driven culture by providing clear, actionable insights from M&O data to IT teams and stakeholders, enabling proactive decision-making and problem identification.
• Collaborate with Information Security and leverage security considerations into the M&O strategy, ensuring continuous monitoring in alignment with compliance requirements, emerging threat landscapes, and aligning with monitoring practices.
• Lead a team of monitoring specialists, providing mentorship and guidance to build a highly skilled and efficient M&O operation.
• Collaborate closely with IT teams across the organization to understand their specific monitoring needs and ensure alignment with overall SLOs.
• Stay abreast of emerging trends and technologies in the M&O landscape, advocating for continuous improvement and optimization of the overall strategy.
• Champion a "Shift-Left Monitoring" approach, integrating M&O practices throughout the development lifecycle to identify and resolve issues early.

MINIMUM REQUIREMENTS:

• 10+ Years of Prior Relevant Experience
• Proven track record of successfully designing, implementing, and managing enterprise wide M&O solutions aligned with SLOs.
• In-depth understanding of monitoring methodologies, data analysis, and automation principles.
• Experience integrating security considerations into IT monitoring practices.
• Excellent communication, collaboration, and leadership skills.
• Ability to translate complex technical data into clear and actionable insights for diverse audiences.
• Strong understanding of data governance principles to ensure data accuracy, security, and compliance.

Preferred: