Providing technical support in the form of troubleshooting either by phone or on site Supplying parts information in the form of suggested stocking guides Providing warranty support; evaluating and validating claims, discussing issues with the Product Company, and submitting service reports to support claims Leading training for distributors and customers on all relevant

Highlights of the program are Apprentices are full time employees of Epiroc USA. On the Job (OJT) training takes up the majority of time in the program and takes place at the primary service center location. The final 6 months of the program is tailored to develop skills that are most needed by the various divisions providing product support to customers. Apprentices are